Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Customer called about burnt up wires in the front second floor bedroom above the garage. Found all outlets were backstabbed and all switches were backstabbed and not grounded. Replaced all switches and outlets along that circuit. Grounded all switches on that circuit as well. Restored power and all working fine. Highly recommend replacing the rest of the switches and outlets throughout the home to avoid any further issues. Left options for replacing the original smoke detectors, performing a whole home redevice, installing AFCI breakers and installing a whole home surge protector.
Customer called about a power loss to the middle bedroom on the left as you enter the home. Found loose connection on the neutral splice in the double gang switch box in the bedroom feeding the ceiling fan which affected the outlets in the bedroom, the closet light and the foyer outlet. The loose connection was due to either bad installation when build the home or a power surge. Replaced all switches and outlets on the circuit. We were unable to locate the second 3 way switch for the dining room chandelier. 5 year warranty on all parts and labor Marco@calltoptech.com 682-262-5759
No warranty customer had bad customer supplied device
Customer said that he is going to try to crawl around the attic and see if he sees a burnt wire still wants me to come out and give them options on replacing electrical panel and also repairing the circuit once he finds the issue. Coming back out next Friday. Calling back Monday.
Arrived on site, and the customer stated they would like to install in-home cameras. The cameras will be plug-in type, and the customer does not want new outlets installed at the camera locations since they will be mounted high near the ceiling. The customer requested a solution and guidance on the best way to complete the installation. The proposed camera locations are the kitchen, the downstairs second living room, and the upstairs living room. All cameras will be installed directly above existing outlets. We will return to install brush plates to allow the USB-C cords to be fed down the wall and plugged into the outlets. This will apply to all three cameras. The kitchen camera will be mounted above the cabinetry, with the cable routed through the sheetrock and into the cabinetry, then plugged into the vent hood outlet. The customer stated they would like to move forward with the work but does not have a confirmed date at this time due to work-related travel. A return visit was te
Arrived on site and the customer stated that the vanity light switch in the master bathroom was not working properly. Performed minor troubleshooting and determined that the switch was not sending power to the switch leg when operated, indicating a faulty switch. Replaced the switch with a light almond single-pole switch. After replacement, the vanity light is operating properly. The customer was informed of the 5-year warranty covering parts and labor. Customer is 100% satisfied with today’s visit.
Failed inspection and need to reschedule after plumbing warranty of corrections has been completed.
Friday- 9 Replaced 2 bathroom switches in downstairs bedroom to the left in the house, everything worked with no issues and 5 year warranty on the switches. There are, no issues at this time.
- attempt to restore flow to toilet in building suites ( 401-404 ) ** no warranty on cable ** Successfully restored flow to toilet, however I did explain the current toilet has a very weak flush. he needs a power flush installed for a higher quality more consistent, powerful flush. Customers going to wait on a new toilet however he is satisfied with today’s visit.
- Attempt to restore flow to kitchen / laundry line due to slow / no drainage currently. ** no warranty on cable ** - successfully restored flow to drain line , tested with sink and water hose in cleanout for 10min no water was coming back up. Did explain to homeowners that a camera is very crucial as soon as possible to figure out what exactly is going on inside the pipe due to my cable binding up very bad and a massive amount of grease in sink and outside. - customer declined camera inspection said he’ll wait till after Christmas ** quotes are good for 30 days **
- attempt to restore flow to main sewer line due to whole home stoppage currently. Customer watched as I ran cable from the cleanout to the street it was binding up very hard indicating a bigger issue. Did explain to homeowner that a camera inspection on sewer is needed to figure out why this is happening and how we need to solve the issue. Customer doesn’t want to proceed with inspection currently due to him having a friend who will run a camera for him. Restored flow currently No warranty on cable.
Arrived on job site customer stated that he wanted his two game switch box to be replaced ended up giving a solution on doing a customer supply box replacement with four Romax going inside and replacing the customer supply switches. Customer wants some time to think about the quote will call back to go forward with the word. Customer is 100% happy and satisfied with today’s visit.
Met inspector onsite and passed except for needing a second ground rod so scheduled warranty for installer to return and install missing ground rod so I can email city inspector for final.
Arrived on site and the customers reported that multiple lights throughout the home were flickering and dimming, especially when using appliances. Performed a minor troubleshoot by opening the main panel and meter base to check voltage and inspect the system. During the inspection, found that one of the feeder wires connected to the meter base on the low side was melted, showing signs of arcing and a poor connection. The other leg also showed early signs of the same issue. We will be returning on Wednesday to complete the following work: • Replace the 200-amp main electrical panel in the garage (includes a lifetime warranty) • Replace the exterior meter base (lifetime warranty included) • Install a new ground rod on the exterior of the home • Extend the cold-water bond from the panel to the main disconnect for proper grounding and code compliance • Pull a permit and complete all work required to pass city inspection • Install a whole-home surge protector rated for up to 108,000
